Data collected by insight remote support – HP Onboard Administrator User Manual
Page 158
Configuring the HP BladeSystem c7000 enclosure and enclosure devices 158
BladeSystem c-Class enclosure, you can choose from the following Insight Remote Support configuration
options:
•
Direct Connect—Register an enclosure to communicate directly to HP Insight Online without the need to
set up an HP Insight Remote Support centralized Hosting Device in your local environment. HP Insight
Online will be your primary interface for remote support information. The Direct Connect Remote
Support configuration is available in Onboard Administrator 4.11 and later.
•
Central Connect—Register an enclosure to communicate to HP through an HP Insight Remote Support
centralized Hosting Device in your local environment. All configuration and service event information is
routed through the hosting device. This information can be viewed by using the local HP Insight RS
Console or the web-based view in HP Insight Online. The Central Connect Remote Support
configuration is available in Onboard Administrator 3.60 and later.
Data Collected by Insight Remote Support
When the BladeSystem Enclosure is registered with Insight Remote Support, the following information about
the BladeSystem Enclosure shared infrastructure components within the enclosure is sent to HP:
•
Registration—As part of the enclosure registration process, for Central Connect, the Onboard
Administrator sends to the Insight Remote Support hosting server the data that uniquely identifies the
enclosure hardware. For Direct Connect, the Onboard Administrator sends that data directly to a web
service in the Remote Support Data Center.
Examples of data that is collected include:
o
Enclosure name
o
Enclosure product name
o
Enclosure part number
o
Enclosure serial number
o
Enclosure manufacturer name
o
Onboard Administrator firmware version
o
Onboard Administrator IP and MAC addresses
•
Service events—As part of the service event process, Onboard Administrator sends data to uniquely
identify the relevant hardware component to the Insight Remote Support hosting device.
Examples of data that is collected include:
o
Enclosure model
o
Enclosure serial number
o
Part number of the relevant hardware component
o
Description, location, and other identifying characteristics of the relevant hardware component
For more information, see "Insight Remote Support Service Events (on page
)."
•
Data collections—As part of the data collection process, the Onboard Administrator sends data to
Insight Remote Support to enable proactive advice and consulting. Information is sent for the enclosure
hardware as well as populated system components including the LCD module, Onboard Administrator
modules, enclosure fan modules, enclosure power supply modules, interconnect modules and server
blades.
Examples of data that is collected for these system components include:
o
Hardware module descriptors such as manufacturer, product name, serial number, UUID, part
number, and location within the enclosure