HP Photosmart C6340 All-in-One Printer - Manual (Page 268)

If you are using ink cartridges that are not compatible with the product, replace the
indicated ink cartridges with ink cartridges that are compatible.
CAUTION: HP recommends that you do not remove an ink cartridge until a
replacement is ready to install.
If it appears that you are using the correct ink cartridges, proceed to the next solution.
For more information, see:
• “Shop for ink supplies” on page 137
• “Replace the ink cartridges” on page 123
Cause: The indicated ink cartridges were not intended for use in this product as it
was currently configured.
If this did not solve the issue, try the next solution.
Solution 2: Contact HP support
Solution: Contact HP support for service.
Go to:
www.hp.com/support .
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: The ink cartridges were not intended for use in this product.
Incompatible printhead
Solution: Contact HP support for service.
Go to:
www.hp.com/support .
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: The printhead was not intended for use in this product, or it was damaged.
Ink alert
Solution: When you receive an Ink Alert message, you do not need to replace the
indicated ink cartridge. However, the amount of ink might be low enough to cause
poor print quality. Follow any prompts on the display to continue.
CAUTION: HP recommends that you do not remove an ink cartridge until a
replacement is ready to install.
HP recommends that you do not remove an ink cartridge until a replacement is ready
to install.
If you have installed a refilled or remanufactured cartridge, or a cartridge that has
been used in another product, the ink level indicator might be inaccurate or
unavailable.
Errors 265
Trou
bles
ho
ot
ing