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Solution 8: disable the lexbces service – HP Photosmart C6340 All-in-One Printer User Manual

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Solution 8: Disable the Lexbces service

Solution: Check if the Lexbces service is started, and disable it.
If a Lexmark or Dell all-in-one device is connected with a USB cable to a computer
where product is installed, the HP software might not scan because the Lexbces
service is running.

NOTE:

This solution only applies if you have a Lexmark or Dell all-in-one.

To check for and disable the service

1.

Log into Windows as an Administrator.

2.

Press the Ctrl + Alt + Delete to open the Task Manager.

3.

Click the Processes tab.

4.

If the Lexbceserver service is listed in the Image Name list, disable it.

To disable the service
a
. On the Windows taskbar, click Start, right-click My Computer, and then click

Manage.
The Computer Management appears.

b. Double-click Services and Applications, and then double-click Services.
c. In the right pane, right-click Lexbceserver, and then click Properties.
d. On the General tab, in the Service status area, click Stop.
e. From the Startup type drop-down menu, select Disabled, and then click

OK.

f. Click OK to close the dialog box.

5.

Backup the Registry.

CAUTION:

Incorrectly editing the registry might severely damage your

system. Before making changes to the registry, back up valuable data on the
computer.

To back up the Registry
a
. On the Windows taskbar, click Start.
b. Depending on your operating system, do one of the following:

In Windows Vista: In Start Search, type regedit, and then press
Enter.
When the User Account Control dialog box appears, click Continue.

In Windows XP: Click Run. When the Run dialog box appears, type
regedit

, and then press Enter.

The Registry Editor appears.

c. In the Registry Editor, select My Computer.
d. With My Computer highlighted, click File, and then click Export.
e. Browse to a storage location that is easy for you to remember; for example:

My Documents or Desktop.

f. In the Export Range area, select All.

Chapter 14

216

Troubleshooting

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