HP Photosmart C6340 All-in-One Printer - Manual (Page 171)

Solution 5: Check the ink levels
Solution: Check the estimated ink levels in the ink cartridges.
NOTE: Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need
to replace the ink cartridges until print quality becomes unacceptable.
For more information, see:
“Check the estimated ink levels” on page 122
Cause: The ink cartridges might have insufficient ink.
If this did not solve the issue, try the next solution.
Solution 6: Contact HP support
Solution: Contact HP support for service.
Go to:
www.hp.com/support .
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: There was a problem with the printhead.
Printouts are faded or have dull colors
Try the following solutions if the colors in your printout are not as bright and intense as
you expected.
• Solution 1: Check the print settings
• Solution 2: Check the paper type
• Solution 3: Clean the printhead
• Solution 4: Check the ink levels
• Solution 5: Contact HP support
Solution 1: Check the print settings
Solution: Check the print settings.
• Check the paper type setting to make sure it matches the type of paper loaded in
the input tray.
• Check the print quality setting and make sure it is not set too low.
Print the image with a high print quality setting, such as Best or Maximum dpi.
For more information, see:
• “Set the paper type for printing” on page 75
• “Change the print speed or quality” on page 76
• “Print using Maximum dpi” on page 82
Cause: The paper type or print quality settings were set incorrectly.
Chapter 14
168 Troubleshooting
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