ZyXEL Communications NWA3550 User Manual
Page 234
Chapter 19 Troubleshooting
NWA3550 User’s Guide
234
V
I forgot the password.
1 The default password is 1234.
2 If this does not work, you have to reset the device to its factory defaults. Contact your
vendor.
V
I cannot see or access the Login screen in the web configurator.
1 Make sure you are using the correct IP address.
• The default IP address is 192.168.1.2.
• If you changed the IP address (
), use the new IP address.
• If you changed the IP address and have forgotten it, see the troubleshooting
suggestions for
I forgot the IP address for the ZyXEL Device.
2 Check the hardware connections. See the Quick Start Guide.
3 Make sure your Internet browser does not block pop-up windows and has JavaScripts
4 Make sure your computer is in the same subnet as the ZyXEL Device. (If you know that
there are routers between your computer and the ZyXEL Device, skip this step.)
• If there is no DHCP server on your network, make sure your computer’s IP address is
in the same subnet as the ZyXEL Device.
5 Reset the device to its factory defaults, and try to access the ZyXEL Device with the
default IP address. Contact your vendor.
6 If the problem continues, contact the network administrator or vendor, or try the
advanced suggestions.
Advanced Suggestions
• Try to access the ZyXEL Device using another service, such as Telnet. If you can access
the ZyXEL Device, check the remote management settings to find out why the ZyXEL
Device does not respond to HTTP.
V
I can see the Login screen, but I cannot log in to the ZyXEL Device.
1 Make sure you have entered the user name and password correctly. The default password
is 1234. This fields are case-sensitive, so make sure [Caps Lock] is not on.
2 You cannot log in to the web configurator while someone is using the SMT or Telnet to
access the ZyXEL Device. Log out of the ZyXEL Device in the other session, or ask the
person who is logged in to log out.
3 Disconnect and re-connect the power adaptor or cord to the ZyXEL Device.