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Troubleshooting, 1 power and hardware connections, 2 zyxel device access and login – ZyXEL Communications NWA3550 User Manual

Page 233: Chapter 19 troubleshooting

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NWA3550 User’s Guide

233

C

H A P T E R

19

Troubleshooting

This chapter offers some suggestions to solve problems you might encounter. The potential
problems are divided into the following categories.

Power and Hardware Connections

ZyXEL Device Access and Login

Internet Access

Wireless Router/AP Troubleshooting

19.1 Power and Hardware Connections

V

The ZyXEL Device does not turn on.

1 Make sure you are using the PoE power injector included with the ZyXEL Device.
2 Make sure the PoE power injector is connected to the ZyXEL Device and plugged in to

an appropriate power source. Make sure the power source is turned on.

3 Disconnect and re-connect the PoE power injector to the ZyXEL Device.
4 If the problem continues, contact the vendor.

19.2 ZyXEL Device Access and Login

V

I forgot the IP address for the ZyXEL Device.

1 The default IP address is 192.168.1.2.
2 If you changed the static IP address and have forgotten it, you have to reset the device to

its factory defaults. Contact your vendor.
If you set the ZyXEL Device to get a dynamically assigned IP address from a DHCP
server, check your DHCP server for the IP address assigned to the ZyXEL Device.