beautypg.com

Nortel Networks Call Center Telephone User Manual

Page 72

background image

72 Chapter 6 Setting up skillset mailboxes

N0025637 01

3

Applies only if the Reply feature is enabled.

4

You can reply to an outside caller by dialing them back if your company subscribes to Caller
ID (CLID) service. For further information about replying to an outside caller refer to

“Using

the Reply feature to reply to an external caller” on page 76

.

To play skillset mailbox messages - CallPilot

Use this procedure if you use the CallPilot interface.

The table

“Playing skillset mailbox messages - CallPilot”

shows the message options that are

available to you during and after playing messages.

1

Press

·°⁄.

Follow the voice prompts or the display button options to open the
skillset mailbox.

A voice prompt announces the number of new and saved messages
that you have.

2

You can play any message that you want to listen to.
Press ¤

t

o play the current message.

For other message commands, refer to the table

“Playing skillset

mailbox messages - CallPilot”

.

3

Press ® to end the session.

Playing skillset mailbox messages - CallPilot

Option

Button

Available
during and
after
playing

Description

Skip Back

Rewinds the message five seconds and resumes playing it at that
point.

Skip
Forward

Advances the message five seconds and continues playing from that
point.

Previous

Message

Stops playing the current message and plays the previous message.

Next

Message

Plays the next message in the skillset mailbox. If you use this while a
message is playing, it stops playing the current message and plays
the next message in the skillset mailbox.

Call
Sender

·

Places a call to the sender of a message.

Help

Offers a Help menu.

Reply

‡⁄

Replies to a message.

No messages

COMP MBOX EXIT