Nortel Networks Call Center Telephone - Manual (Page 188)

188 Index
N0025637 01
character limit 84
Destination, Off-premise Message Notification numbers
77
Determining
Control DN 56
Feature Codes 18
mailbox interface 57
Message Waiting Indication extension 56
skillset mailbox number 56
DID routing 127
Directory, Company 58
Disabling a skillset 48
Display 17
two line 15
Display telephone
entering characters 16
Dynamic agent priority 10
E
Erasing messages 70, 73
F
Fax Detection 128
Feature 983 telephone administration 10
Feature Codes 15, 18
Activity Codes 21
agent 21
Call Center Administrator 20
Custom Feature Codes 21
descriptions 20, 21
determining 18
Display Waiting Calls 25
Display Waiting Calls (F909) 20, 21, 25, 155
Log on, Log off (F904) 20, 21
Monitor skillsets (F904) 21
Not Ready (F908) 21
Open Mailbox (F981) 20, 21
Operator Settings (F982) 20
programming memory buttons 19
Skillset Status (F909) 20
Supervisor Help 20, 21
Voicemail DN (F985) 20
Forced Play greetings 130, 164
Formula for waiting calls 165
Forwarding a message 73
G
Greeting step
Fax Detection 128
Greetings
maximum number 10
Greetings, call center
examples 35
Forced Play 130
Greeting parameters in Routing Table 130
Greeting step in Routing Table 129
recording 36
Routing Table parameters 164
tips 163
types 35
Greetings, skillset mailbox
example 63, 67
H
Highest priority call 164
Hours
Routing Tables 127
Hunt groups 169
I
Indicators
Message Waiting 20, 41, 56
Primary 172
Primary alert time 25
Secondary 172
Secondary alert time 25
Initializing a skillset mailbox 58
Intelligent Overflow 11, 115
Internal messages, replying to 74
L
Least Busy method of call distribution 184
Lines
assigned to be answered by skillset 39
maximum number 10
M
Mailbox
opening skillset mailbox 59
outdial route 78
skillset mailbox 55
Mailbox interface
CallPilot 57
Norstar Voice Mail 57
Manual call presentation 101
Memory button
indicator 19, 20, 25
programming 19, 20
Message Waiting Indication
determining extension 56
extension 184
Messages