Nortel Networks Call Center Telephone - Manual (Page 104)

104 Chapter 8 Setting up agents
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Changing an agent
After you add an agent you can change their properties. You must use this procedure if the system
times out while you are adding an agent.
The properties you can change for an agent are:
• password
• display name
• priority
• supervisor status
• auto answer options
• missed call options
• Activity Codes
1 Press ≤·°‹.
Enter the Call Center Administrator Mailbox number and
password,
and then press OK.
2 Press OTHR.
3 Press CC.
4 Press AGENT.
5 Press CHNG.
6 Enter the ID number of the agent you want to change and press OK.
If you do not know the agent’s ID number press DIR to search the
directory.
7 Press RESET if you want to reset the agent’s password
or
press NEXT.
8 Press CHNG if you want to change the agent’s name
or
press NEXT and go to step 10.
9 Enter the new agent’s name and press OK.
Log:
QUIT RETRY OK
Admin
MBOX AA OTHR
Admin
GLIST CCR CC
CC Admin
AGENT SKILL OTHR
Agent Admin
ADD DEL CHNG
Agent ID:
DIR RETRY OK
Login Pswd
RESET NEXT
xxxx
CHNG NEXT
Agent name: __
RETRY BKSP OK