Adding a disconnect step – Nortel Networks Call Center Telephone User Manual
Page 138

138 Chapter 10 Routing table administration
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Adding a Disconnect step
Disconnect steps release a call from the skillset it is in. If the first step in a routing table is a
Disconnect step, Call Center does not answer the line.
1
Press
≤
·°‹.
Enter the Call Center Administrator mailbox number and
password, and then press OK.
2
Press OTHR.
3
Press CC.
4
Press SKILL.
5
Enter the number of the skillset you want to add a Disconnect step
to and press OK.
6
If the skillset is enabled, press CHNG to disable it.
Press NEXT.
7
Press NEXT to continue.
8
Press OTHR.
9
Press ROUTE.
10 Press DAY or NIGHT.
In this example, Day is shown.
11 Press SETUP.
12 Press OTHR.
13 Press DISC.
14 Press OK.
15 Press ® to end the session.
Log:
QUIT RETRY OK
Admin
MBOX AA OTHR
Admin
GLIST CCR CC
CC Admin
AGENT SKILL OTHR
Skillset:
RETRY QUIT OK
Status: xxxxxx
CHNG NEXT
Skill mbox pswd
RESET NEXT
Skillset Admin
PARM AGENT OTHR
Skillset Admin
ROUTE OVFLW UNCF
Route Table
DAY NIGHT QUIT
Day routing
SETUP QUIT
Step x
DIST GRTG OTHR
Step x
DISC XFER
Disconnect
OK
Table complete