Nortel Networks Call Center Telephone - Manual (Page 125)

Chapter 9 Intelligent Overflow Routing 125
Call Center Telephone Administration Guide
14 Press CHANGE if you want to change the agent setting of the
Overflow rule
or
press NEXT to continue.
15 The display shows additional information about the Overflow rule.
What appears depends on the parameters for the rule.
Press CHANGE to change the information displayed
or
press MORE to view more information about the rule
or
press NEXT to continue.
16 Press CHANGE if you want to change the priority of the Overflow
rule
or
press NEXT to continue.
If you do not have a priority setting configured this display does
not appear.
17 Press Yes if you want to change or view another Overflow rule
or
press no to return to the Overflow rules display shown in step 11
or press ® to end the session.
1: No agents
CHANGE NEXT
1:
CHANGE MORE NEXT
1: Priority
CHANGE NEXT
Another rule?
YES NO