Nortel Networks Call Center Telephone - Manual (Page 62)

62 Chapter 6 Setting up skillset mailboxes
N0025637 01
Resetting a skillset mailbox password
You must disable the skillset before you reset the password.
To reset a skillset mailbox password
Note: Reset a password if the agent who accesses the skillset mailbox forgets the
password or is “locked-out”. The password for the reset mailbox is 0000. The agent who
accesses the skillset mailbox cannot retrieve messages until they create a new password.
Tell the agent to change the default password as soon as possible. While the skillset
mailbox has the default password, the mailbox is vulnerable to unauthorized access.
1 Press ≤·°‹.
Enter the Call Center Administrator Mailbox number and
password,
and then press OK.
2 Press OTHR.
3 Press CC.
4 Press SKILL.
5 Enter the number of the skillset whose mailbox password you want
to reset and press OK.
6 The display shows whether the skillset is enabled or disabled.
Press NEXT if the skillset is disabled
or
press CHNG and then press next if the skillset is enabled.
7 Press PARM.
8 The display shows the name of the skillset mailbox.
Press NEXT.
9 The display shows the CDN of the skillset mailbox.
Press NEXT.
10 Press NEXT.
11 Press RESET to reset the password for the skillset mailbox.
The password is reset to 0000.
12 This display appears briefly.
13 Press ® to end the session.
Log:
QUIT RETRY OK
Admin
MBOX AA OTHR
Admin
GLIST CCR CC
CC Admin
AGENT SKILL OTHR
Skillset:
RETRY QUIT OK
Status: xxxxxxx
CHNG NEXT
Skillset Admin
PARM AGENT ROUTE
CHNG NEXT
CDN:
CHNG NEXT
MWI ext:
CHNG NEXT
Password
RESET NEXT
Password reset