Nortel Networks Call Center Telephone User Manual
Page 71
Chapter 6 Setting up skillset mailboxes 71
Call Center Telephone Administration Guide
Notes:
1
Because the skillset mailbox has limited message storage space, delete any messages you no
longer need. After a certain time period, your saved messages are erased automatically. Ask
your System Administrator about this.
2
You can retrieve a deleted message only if you have not quit the session in which you deleted
it. For information about retrieving deleted messages refer to
“Retrieving erased messages” on
”.
Forward
‹
or
> >>
✔
Advances the message three seconds and continues
playing from that point.
Next
fl
or
££
✔
✔
Plays the next message in the skillset mailbox. If you use
this while a message is playing, it stops playing the
current message and plays the next message in the
skillset mailbox.
Pause/
Continue
¤
or
STOP/
PLAY
✔
Temporarily stops a message. When you stop the
message, you can play the previous message, continue
playing the current message, or skip to the next message.
Previous
›
✔
✔
Stops playing the current message and plays the previous
message.
Quit
•
✔
Stops playing the message and plays the Mailbox main
menu options.
Replay
⁄⁄
or
< << < <<
✔
Replays the message from the beginning.
Replay
⁄
✔
Replays the last message.
Reply
·
or
REPLY
✔
✔
Replies to a message. (Refer to Note 3 on
)
The reply can be either:
- a message to an internal sender’s mailbox
- a telephone call to an internal or external
party (Refer to Note 4 on
.)
Save
Message
‡‡
or
SAVE
✔
Saves the message being played. (If you do not delete a
message, it is automatically saved). This option is not
shown on the display unless you erase a message. If you
erase a message and play the message again, you can
press
SAVE
on a two line display telephone. (Refer to
Note 2 on
Volume
Control
•
✔
Adjusts the volume of the message that is playing. The
volume increases each time you press
•
. After four
presses, the volume returns to the lowest level.
Playing skillset mailbox messages - Norstar Voice Mail
Option
Button Available
while
playing
Available
after
playing
Description