Chapter 13, Troubleshooting call center, Resetting passwords – Nortel Networks Call Center Telephone User Manual
Page 167: Resetting the operator password, Chapter 13 troubleshooting call center

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Call Center Telephone Administration Guide
Chapter 13
Troubleshooting Call Center
This chapter contains troubleshooting information for problems that can occur while setting up and
operating Call Center.
Resetting passwords
You can reset passwords if they are lost or forgotten.
Resetting the Operator password
You can reset the Operator (≤·°¤) password if it is lost or forgotten.
≤·°¤ is used by the receptionist, Operator and Call Center Administrator.
If you reset the Operator password it is reset to fl‡‹‡¤°fl‡ (Operator).
To reset the Operator password
To reset
refer to
the Operator password
the Call Center Administrator password
a skillset mailbox password
an agent password
1
Press ≤·°fi.
2
Press ‡.
In this example, xxx represents the CDN for skillset 1.
3
Enter ‡‹‡‹°fl‡‹‡‡‡·‹
(Resetoperpswd) and press OK.
4
Press YES.
5
The session ends.
The Operator password is now reset to fl‡‹‡¤°fl‡
(Operator.)
Set xxx
NEXT
Pswd
RETRY OK
Reset pswd?
YES NO
Exit