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Nortel Networks Call Center Telephone User Manual

Page 189

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Index 189

Call Center Telephone Administration Guide

copying 70
deleted, retrieving 71
deleting 70, 73
erasing 70, 73
external 74, 76
forwarding 73
internal 74
minimum recording length 74
Off-premise Message Notification 77
playing

envelope, CallPilot interface 73
envelope, Norstar Voice Mail 70
next, CallPilot 72
next, Norstar Voice Mail 71
pausing 71
previous, CallPilot 72
previous, Norstar Voice Mail 71
rewinding 70, 72
skipping forward 71, 72
skipping to end 70

quitting 71
replaying 71
replying, CallPilot 73, 74
replying, Norstar Voice Mail 71, 74
saving 71
silence timeout 74
skillset mailbox 55

Method of Call Distribution 184

Monitoring

example of monitoring 155
Primary alert 25
Primary alert time 25
Secondary alert 25
Silent Monitor 151
tips 153

MWI extension 184

N

Name

skillset 185
skillset mailbox 58

Night mode, skillset 115

Norstar Voice Mail mailbox interface 57

Notification, Off-premise Message Notification 77

Number

Control DN 20
skillset mailbox 20

O

Off-premise Message Notification 164

about 77
changing parameters 89

destination number

character limit 85, 87, 96

destination pager number and message

character limit 84

feature restrictions 79
setting up

to a pager number 84
to a telephone number 80
to an extension number 82

to wrong destination 77

Off-premise Message Notification parameters

destination telephone number 79
destination type 79
time range 79
types of message 79

Opening a skillset mailbox 59

Opening the Skillset Mailbox

remotely 59

Opening your mailbox

CallPilot 59
Norstar Voice Mail 59

Operator

resetting password 167

Outdial route, mailbox 78

Overflow, Intelligent 11

P

Parameters

general Call Center 164
Routing Table Greetings 130

Password

changing skillset mailbox 61
resetting Operator 167
resetting skillset mailbox 62
skillset mailbox 58, 61

Pausing a message 71

Playing message envelope, CallPilot interface 73

Playing message envelope, Norstar Voice Mail 70

Preferred method of call distribution 184

Preventing calls from ringing at an agent’s telephone

169

Primary alert time 25

Programming a memory button 19

R

Remotely opening a skillset mailbox 60

Replaying messages 71

Reply feature 72

Replying

to an external message sender 76

using the DIAL option 76