Nortel Networks Call Center Telephone - Manual (Page 147)

Chapter 10 Routing table administration 147
Call Center Telephone Administration Guide
Erasing a Routing Table
1 Press ≤ ·°‹.
Enter the Call Center Administrator mailbox number and
password, and then press OK.
2 Press OTHR.
3 Press CC.
4 Press SKILL.
5 Enter the number of the skillset you want to delete a routing table
from and press OK.
6 If the skillset is enabled, press CHNG to disable it.
Press NEXT.
7 Press NEXT to continue.
8 Press OTHR.
9 Press ROUTE.
10 Press DAY or NIGHT.
In this example, Day is shown.
11 Press ERASE.
12 Press YES.
13 This display appears briefly.
14 Press SETUP if you want to create a new routing table
or
press ® to end the session.
Log:
QUIT RETRY OK
Admin
MBOX AA OTHR
Admin
GLIST CCR CC
CC Admin
AGENT SKILL OTHR
Skillset:
RETRY QUIT OK
Status: xxxxxx
CHNG NEXT
Skill mbox pswd
RESET NEXT
Skillset Admin
PARM AGENT OTHR
Skillset Admin
ROUTE OVFLW UNCF
Route Table
DAY NIGHT QUIT
Day routing
VIEW ERASE INS
Erase table?
YES QUIT
Table erased
Day routing
SETUP QUIT