Nortel Networks Call Center Telephone User Manual
Page 191
Index 191
Call Center Telephone Administration Guide
T
Telephone
Time
Primary alert 25
Primary alert time-limit 25
Secondary alert 25
Tips
agent administration 163
Call Center general parameters 164
recording call center greetings 163
Routing Table administration 164
skillset administration 163
skillset mailbox 164, 166
Transfer Allowed
Troubleshooting
agent log in problems 168
cannot change the Call Center Skillset Parameters
Two line display
V
Voice ports
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