Nortel Networks Call Center Telephone - Manual (Page 110)

110 Chapter 8 Setting up agents
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Viewing agents in a skillset
You can review the agents in a skillset.
10 The display shows the agent’s name.
Press DEL .
11 This display appears briefly.
12 Press ® to end the session.
1 Press ≤·°‹.
Enter the Call Center Administrator Mailbox number and
password,
and then press OK.
2 Press OTHR.
3 Press CC.
4 Press SKILL.
5 Enter the number of the skillset you want to view and press OK.
6 The display shows whether the skillset is enabled or disabled.
Press NEXT to continue.
7 Press AGENT.
8 Press VIEW.
9 The display shows the agent with the lowest ID number in the
skillset. You can press NEXT to see the next agent or PREV to see the
previous agent.
10 Press ® to end the session.
xxxx
DEL QUIT
Agent deleted
Log:
QUIT RETRY OK
Admin
MBOX AA OTHR
Admin
GLIST CCR CC
CC Admin
AGENT SKILL OTHR
Skillset:
RETRY QUIT OK
Status: xxxxxxx
CHNG NEXT
Skillset Admin
PARM AGENT ROUTE
Agent-Skillset
ADD DEL VIEW
x: xxxx
NEXT PREV QUIT