Nortel Networks Call Center Telephone - Manual (Page 56)

56 Chapter 6 Setting up skillset mailboxes
N0025637 01
Determining a skillset mailbox number
You must know a skillset mailbox number before you can set up the skillset mailbox. The skillset
mailbox number is the mailbox’s Control DN. If you know the skillset mailbox number, you can
initialize the mailbox. Refer to
“Initializing a skillset mailbox” on page 58 .
To determine a skillset’s mailbox number and Message Waiting
Indication telephone
While you use ≤·°fi you can:
• press ⁄ for GOTO to enter the number of the skillset you want to monitor
• press ¤ for SKILL to monitor the next enabled skillset
• press ‹ or fl for NEXT
• press › for PREV to go to previous menu
• press £ to go to the next menu
• press • to cancel the session
1 Press
≤ ·°fi.
2 Press NEXT.
3 The skillset mailbox number for skillset 1 is displayed.
If None appears the skillset is not configured.
Press NEXT to continue.
4 The Message Waiting Indication (MWI) extension is displayed.
If there are messages in the skillset 1 mailbox, MWI appears at this
extension. You assign the MWI extension when you set up the
skillset. If Unavail appears you have not set up an MWI extension.
5 Press NEXT to view the skillset mailbox number and MWI extension
for the next skillset
or
press GOTO to view another skillset and enter the skillset number.
6 Press ® to end the session.
Set xxxx
NEXT
CDN 1: xx
GOTO SKILL NEXT
Ext 1: xx
GOTO SKILL NEXT