Nortel Networks Call Center Telephone - Manual (Page 112)

112 Chapter 8 Setting up agents
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Deleting an agent
1 Press ≤·°‹.
Enter the Call Center Administrator Mailbox number and password,
and then press OK.
2 Press OTHR.
3 Press CC.
4 Press AGENT.
5 Press DEL.
6 Enter the agent’s ID number and press OK
or
press DIR to search the directory.
7 The agent’s name is displayed.
Press DEL.
8 The display shows the agent is deleted.
9 Press ® to end the session.
Log:
QUIT RETRY OK
Admin
MBOX AA OTHR
Admin
GLIST CCR CC
CC Admin
AGENT SKILL OTHR
Agent Admin
ADD DEL CHNG
Agent ID:
DIR RETRY OK
xxxx
DEL QUIT
Agent deleted