Nortel Networks Call Center Telephone - Manual (Page 131)

Chapter 10 Routing table administration 131
Call Center Telephone Administration Guide
To add a Greeting step
1 Press ≤ ·°‹.
Enter the Call Center Administrator mailbox number and
password, and then press OK.
2 Press OTHR.
3 Press CC.
4 Press SKILL.
5 Enter the number of the skillset you want to add a Greeting step to
and press OK.
6 If the skillset is enabled, press CHNG to disable it.
Press NEXT.
7 Press NEXT to continue.
8 Press OTHR.
9 Press ROUTE.
10 Press DAY or NIGHT.
In this example, Day is shown.
11 Press SETUP.
12 Press GRTG.
13 Press NORMAL.
14 Enter the number of the greeting you want to use and press OK.
15 Press OK.
Log:
QUIT RETRY OK
Admin
MBOX AA OTHR
Admin
GLIST CCR CC
CC Admin
AGENT SKILL OTHR
Skillset:
RETRY QUIT OK
Status: xxxxxx
CHNG NEXT
Skill mbox pswd
RESET NEXT
Skillset Admin
PARM AGENT OTHR
Skillset Admin
ROUTE OVFLW UNCF
Route Table
DAY NIGHT QUIT
Day routing
SETUP QUIT
Step 1
DIST GRTG OTHR
Greeting type
EWT NORMAL
CC greeting: x
RETRY OK
CC greeting: x
RETRY PLAY OK