Nortel Networks Call Center Telephone - Manual (Page 44)

44 Chapter 5 Setting up skillsets
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14 Press NEXT.
15 Press CHNG to change the method of call distribution to Preferred
(Prefer) and press NEXT
or
press NEXT to accept the default of Longest idle (Least busy).
16 Press CHNG if you want to change the default Break time
or
press NEXT to accept the default time 00:30 and go to step 19.
17 Enter the Break time and press OK.
This is a four digit field. Add a zero to any single digit hour or
minute.
18 Press NEXT.
19 Press CHNG to set up a Delay Answer time
or
press NEXT and go to step 22.
20 Enter a Delay Answer time and press OK.
This is a four digit field. Add a zero to any single digit hour or
minute.
21 Press NEXT.
22 Press CHNG to assign an attendant to the skillset
or
press NEXT and go to step 25.
23 Enter the extension number of the attendant set.
24 Press NEXT.
25 Press CHNG to use the alternate language prompts and press NEXT
or
press NEXT to use the primary language prompts.
MWI ext: xx
CHNG NEXT
Method: Least busy
CHNG NEXT
Break: 00:30
CHNG NEXT
Break mmss:
RETRY OK
Break: xx:xx
CHNG NEXT
Delay ans: 00:00
CHNG NEXT
Delay ans mmss:
RETRY OK
Delay ans: xx:xx
CHNG NEXT
Atdt: (none)
CHNG NEXT
Ext:
RETRY QUIT
Atdt: xx
CHNG NEXT
Prompt lang: pri
CHNG NEXT