Nortel Networks Call Center Telephone User Manual
Page 149
Chapter 10 Routing table administration 149
Call Center Telephone Administration Guide
4
The display shows the Service Mode for skillset 1.
In this example, skillset 1 is in Auto mode.
Press CHNG if you want to change the Service Mode to Day or Night
or
press VIEW if you want to view the details for the Service Mode
or
press NEXT if you have a Day Routing Table for skillset 2.
5
The display shows the Service Mode for skillset 2.
In this example, skillset 2 is in Day mode.
Press CHNG if you want to change the Service Mode to Auto or
Night
or
press VIEW if you want to view the details for the Service Mode
or
press NEXT.
6
Press ® to end the session.
Note: Remember to manually choose the Day Routing Table or the Automatic Service
Mode when your business returns to regular hours.
Mode 1: Auto
CHNG VIEW NEXT
Mode 2: Day
CHNG NEXT
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