Index, Numerics – Nortel Networks Call Center Telephone User Manual
Page 187

Call Center Telephone Administration Guide
187
Index
Numerics
24 Hour Service mode, skillset 115
A
Agent
Autobusy mode 163
dynamic priority 10
Feature Codes 21
listening to skillset mailbox messages 69
monitor 151
parameters 101
Silent Monitor 151
Agents
B
Button
memory button indicators 25
programming a memory button 19
C
Call
Distribution Method 184
monitoring 155
Silent Monitor 151
Call Center
efficiency tips 166
Feature Codes 18
preventing call congestion 154
related documents 13
skillset mailboxes 55
Call Center Administrator
Call Center Features
CallPilot mailbox interface 57
Changing
Channels
Character limit
for Off-premise Message Notification
destination pager number and message 84
for Off-premise Message Notification destination
Checking the telephone mailbox interface 57
angled brackets 17
button options 17
buttons 17
command line 17
D
Deleted messages, retrieving 71
Deleting
Destination number
character limit 85, 87, 96
for pagers 84
when CallPilot is behind PBX or Centrex 84
Destination pager number