Appendix d contacting perle 318, Index 324 – Perle Systems RIO 5500036-17 User Manual
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RIO Remote I/O System User Guide
Page 19
General fault finding under Windows NT ..................................................301
Machine fails to boot ..................................................................................... 301
NT operating system fails while loading ........................................................ 302
RIO driver or another driver fails to boot ....................................................... 302
COM ports are not accessible ....................................................................... 303
RIO NT driver is operating satisfactorily but then fails .................................. 303
Messages which are common: ...................................................................... 306
Messages which are infrequent: .................................................................... 307
Messages which you should rarely see: ........................................................ 308
Clashing memory address ............................................................................. 309
Clashing Interrupts ........................................................................................ 310
System Information ....................................................................................... 311
Testing RIO host cards with the Hardware Diagnostics program..............312
How to run a test using RIO Hardware Diagnostics ...................................... 313
Test options guide ......................................................................................... 315
Additional options .......................................................................................... 317
Making a technical Support Query ..............................................................319
Who to contact ..........................................................................................319
Information needed when making a query................................................320
Making a support query via the Perle web page .......................................321
Repair procedure ............................................................................................322
Feedback about this manual ........................................................................322
Contacting Perle technical support .............................................................323
................................................................................... 324