IBM Tape Library Magstar 3494 - Manual (Page 309)

Table 18. Intervention Required Conditions relating to Input/Output Stations or facilities (continued)
Intervention Required Condition Resolution Actions
Message
The convenience I/O station should be empty but is
not, visually check the station.
Probable Cause
When the convenience I/O station insert operation
completed, the cartridge present sensor indicated that
cartridges were still present when none should have
been. This can be caused by a cartridge without a label
in the station or by debris obscuring the cartridge present
sensor.
1. Remove any cartridges from the convenience I/O
station and inspect their label.
2. Remove any debris that may be obscuring the
cartridge present sensor.
3. Verify that the System Summary panel displays the
convenience I/O station status as Empty.
Message
Volser (xxxxxx) cannot be removed from the
convenience I/O station.
Probable Cause
The cartridge accessor tried several times to remove
cartridge xxxxxx from the convenience I/O station but
failed. This could be due to a problem with the cartridge,
the I/O station, the gripper or the alignment of the library.
1. Remove the cartridge from the convenience I/O
station.
2. Inspect the cartridge and cell for damage.
3. Place the cartridge in the convenience I/O station.
Message
Volser (xxxxxx) cannot be removed from the
high-capacity facility cell: yyyy.
Probable Cause
The cartridge accessor tried several times to remove
cartridge xxxxxx from the high capacity facility but failed.
This could be due to a problem with the cartridge, the
cell, the gripper or the alignment of the library. The
cartridge is in high capacity facility cell yyyy.
1. Place the library system in pause mode.
2. Open the appropriate enclosure door.
3. Remove the cartridge from the high-capacity facility
cell.
4. Inspect the cartridge and cell for damage.
5. Close the enclosure door.
6. Place the library system in auto mode.
7. Place the cartridge in the convenience I/O station.
Message
The top two I/O station cells are inaccessible. Move
cartridges to cell 3 or below.
Probable Cause
In a library that is configured with dual grippers, gripper 1
had failed and cartridges were placed in the top two cells
of the I/O station. The top two cells of the convenience
I/O station are no longer usable until gripper 1 is
repaired.
1. Open the Convenience I/O station.
2. Remove the cartridges from the top two cells of the
I/O station.
3. Replace the cartridges in the I/O station using cell 3
or below.
4. Close the Convenience I/O station.
5. This condition cannot be cleared by selecting it from
the list of actions. Instead, this condition is cleared
automatically by the library system when the
cartridges are removed from the top two Convenience
I/O station cells and the I/O station is closed.
Chapter 8. Problem Determination Procedures 287