Datacard Group SP Series - Manual (Page 70)

User’s Guide for Express™ and Select™ Class Printers
6
6
Troubleshooting
This chapter explains how to troubleshoot the Express or
Select printer and how to obtain service. It explains:
•
What to do if you think the printer is not working
•
Problems you might see in the appearance of cards
•
How to obtain service
•
How to package the printer to return for service
When you experience problems using the printer, follow the guidelines in this chapter.
•
Record the printer model number and serial number (located on the bottom of the
printer).
•
Keep notes on the problem, including the message number and the solutions you
attempt.
•
Obtain information about the supplies used, including:
– Card stock and type (such as composite or PVC, three-track magnetic stripe,
manufacturer, and so on). This information is located on the packaging for
cards.
– Type of ribbon (such as YMCK) and the lot number used for personalizing
cards. This information is located on the package of the ribbon.
If you need to call for service, this information will help your service representative
address your concerns.
For more information about messages, see “Responding to messages” on page 3-10 .
If you think the printer is not working
The printer, printer driver, and card creation application work together to produce
cards. If the system is not working as you expect and does not display messages,
follow these steps to isolate the source of the problem before contacting your service
representative.
1 Make a printer test card, following the steps in “Make a Printer test card” on
page 2-15 .
If the printer does not make a test card, the printer is likely not working properly.
2 Print a Windows test page, following the steps in “Print the Windows test page” on
page 2-17 .
If the Windows test page does not print as expected, the printer driver is likely not
set or operating properly.