Datacard Group SP Series - Manual (Page 43)

Using the printer
3-11
User’s Guide for Express™ and Select™ Class Printers
error without the assistance of your service representative because you might
damage the printer.
Before you call your service representative, write down the following:
– The message and message number.
– The serial number of your Express or Select printer, located on the bottom
panel.
– The driver version, described in “Working with printer settings and data” on
page 3-1.
For more information about obtaining service, see “Obtaining service” on page 6-9 .
Fix a printer problem
1 When a message is displayed on the PC, follow the suggested action. Click the
Help button to identify the likely cause of the problem and the possible solution.
2 Follow the procedure provided in help or in this guide to fix the problem. For
example, to fix a broken ribbon or supply roll, follow the procedures in help.
Most parts of the printer designed to be used by the operator are colored green.
These parts include knobs for clearing jams and handles of supply cartridges.
3 After fixing the problem, close the cover of the printer.
4 Depending on the situation, the message box might be removed automatically or
you might need to respond. Cards still in the printer might be ejected. Message
responses include:
– If a Retry button is available, the driver sends the card or cards to the printer
again. If the problem is corrected, normal operation resumes.
– If a Cancel button is available, the card is not sent to print again. If the
problem is corrected, normal operation resumes.
– If only an OK button is available, the message occurred when no card was
being printed or the problem requires service. If the problem is corrected,
normal operation resumes.
– If the message box disappears automatically, decide whether to return to the
card creation application to send the card to print again.
♦
Shutting down the system
Shut down the Express or Select printer and the PC to which it is attached when you
are done making cards for the day or will be away from the system for an extended
period of time. The printer and PC can be left on during lunch time and other short
breaks. Follow your security procedures when leaving the printer.
E