Sierra Video UPC-166 - Manual (Page 32)

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Warranty and Service Information
Warranty and Service Information
Sierra Video Limited Warranty
This product is warranted to be free from defects in material and workmanship for a period of five (5)
years from the date of shipment to the original purchaser, except that 4000, 5000, 6000, 8000 series
power supplies, and Dolby
® modules (where applicable) are warranted to be free from defects in
material and workmanship for a period of one (1) year.
Sierra Video's sole obligation under this warranty shall be limited to, at its option, (i) the repair or
(ii) replacement of the product, and the determination of whether a defect is covered under this limited
warranty shall be made at the sole discretion of Sierra Video.
This limited warranty applies only to the original end-purchaser of the product, and is not assignable or
transferrable therefrom. This warranty is limited to defects in material and workmanship, and shall not
apply to acts of God, accidents, or negligence on behalf of the purchaser, and shall be voided upon the
misuse, abuse, alteration, or modification of the product. Only Sierra Video authorized factory
representatives are authorized to make repairs to the product, and any unauthorized attempt to repair
this product shall immediately void the warranty. Please contact Sierra Video Technical Support for
more information.
To facilitate the resolution of warranty related issues, Sierra Video recommends registering the
product by completing and returning a product registration form. In the event of a warrantable defect,
the purchaser shall notify Sierra Video with a description of the problem, and Sierra Video shall
provide the purchaser with a Return Material Authorization (“RMA”). For return, defective products
should be double boxed, and sufficiently protected, in the original packaging, or equivalent, and
shipped to the Sierra Video Factory Service Center, postage prepaid and insured for the purchase
price. The purchaser should include the RMA number, description of the problem encountered, date
purchased, name of dealer purchased from, and serial number with the shipment.
Sierra Video Factory Service Center
PO. Box 2462
Grass Valley, CA 95945
USA
Office: (530) 478-1000
Fax:
(530) 478-1105
Email: [email protected]
THIS LIMITED WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES
EXPRESSED OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE AND OF ALL OTHER OBLIGATIONS OR
LIABILITIES ON SIERRA VIDEO'S PART. ANY SOFTWARE PROVIDED WITH, OR FOR USE
WITH, THE PRODUCT IS PROVIDED “AS IS.” THE BUYER OF THE PRODUCT
ACKNOWLEDGES THAT NO OTHER REPRESENTATIONS WERE MADE OR RELIED UPON
WITH RESPECT TO THE QUALITY AND FUNCTION OF THE GOODS HEREIN SOLD.
SIERRA VIDEO PRODUCTS ARE NOT AUTHORIZED FOR USE IN LIFE SUPPORT
APPLICATIONS.
SIERRA VIDEO'S LIABILITY, WHETHER IN CONTRACT, TORT, WARRANTY, OR
OTHERWISE, IS LIMITED TO THE REPAIR OR REPLACEMENT, AT ITS OPTION, OF ANY
DEFECTIVE PRODUCT, AND SHALL IN NO EVENT INCLUDE SPECIAL, INDIRECT,
INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS), EVEN IF IT
HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
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(V4.0)