Sierra Video UPC-166 - Manual (Page 122)

3
Troubleshooting
Table 3-4 Troubleshooting Processing Errors by Symptom — continued
Troubleshooting Network/Remote Control Errors
Refer to Cobalt ® reference guide “COMPASS™ Remote Control User
Guide” (PN 9000RCS-RM) for network/remote control troubleshooting
information.
In Case of Problems
Should any problem arise with this product that was not solved by the
information in this section, please contact the Sierra Video Technical
Support Department.
If required, a Return Material Authorization number (RMA) will be issued to
you, as well as specific shipping instructions. If required, a temporary
replacement item will be made available at a nominal charge. Any shipping
costs incurred are the customer’s responsibility. All products shipped to you
from Sierra Video will be shipped collect.
The Sierra Video Technical Support Department will continue to
provide advice on any product manufactured by Sierra Video, beyond the
warranty period without charge, for the life of the product.
See Contact Sierra Video (p. 1-29) in Chapter 1, “Introduction“ for
contact information.
3-78 UPC-166-OM
(V4.0)
Symptom Error/Condition Corrective Action
Audio not processed or passed
through card (cont.). • AES pairs 1 thru 4 switch not
set for Input (factory default)
mode
• If any of AES IN 1 thru AES IN 4 are to be
used as inputs, the respective DIP switch
must be set to the default INPUT mode
position.
See Setting I/O Switches for AES I/O (1-4)
Ports (p. 2-1) in Chapter 2,
― Installation and
Setup ‖ for more information.
• Upmixer inadvertently
enabled (Upmixer Licensed
Feature Only)
• Make certain upmixer is set to Bypass if not
intended for use.
Note: When manually enabled or set for automatic
enable with appropriate signal levels,
upmixer overwrites selected embedded
channels with new data; same-channel
embedded output will no longer represent
same-channel embedded inputs for selected
channels.