Juniper Systems Archer Reference Guide - Manual (Page 103)

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This chapter includes some basic troubleshooting tips. It also
explains what you need to do before you call your service
center for a repair.
Answers to questions about Windows Mobile ® may be
available through the help fi les on your device or on the
Windows Mobile website from Microsoft ® . If you cannot fi nd
answers to your questions through these methods, contact
your service center. (See the section in this chapter called
Preparing for a service center call .)
Troubleshooting tips
This section provides solutions for the following issues:
1. The battery pack will not charge fully.
2. The touchscreen responds inaccurately to stylus taps.
3. The screen does not calibrate correctly or completely.
4. The Field PC runs slowly.
5. The Field PC drops its ActiveSync ® connection.
6. The Field PC locks up.
Issue 1: The battery pack will not charge to 100% or to “0
mAh Consumed”.
Solutions: Try discharging the battery pack completely. You
can turn off all auto-suspend and auto-backlight timers to
drain the battery pack more quickly. Once the battery pack is
fully discharged, try charging it again.
If the battery pack does not charge to full, try repeating the
Chapter 11
Troubleshooting
and Service Tips