Apple Compressor 2 - Manual (Page 244)

244 Appendix A Customer Support
Calling AppleCare Support
Included in your Compressor package is documentation about the support options
available from Apple. Several levels of support are available, depending on your needs.
Whatever your issue, it’s a good idea to have the following information immediately
available. The more of this information you have ready to give to the support agents,
the faster they will be able to address your issue.
 The registration number that came with Compressor. This number is different from
the software serial number that is used to activate your copy of Compressor.
 Which version of Mac OS X you have installed. This information is available by
choosing About This Mac from the Apple menu.
 The version of Compressor you have installed, including updates if applicable. The
version number can be viewed by choosing Compressor > About Compressor.
 The model of computer you are using.
 How much RAM is installed in your computer, and how much is available to
Compressor. You can find out how much RAM is installed by choosing About This
Mac from the Apple menu in the Finder.
 What other third-party hardware is connected to or installed in the computer, and
who are the manufacturers. Include hard disks, video cards, and so on.
 Any third-party plug-ins or other software installed along with Compressor.
Creating a Support Profile
In addition to accessing the Compressor User Manual, the Help menu also contains an
item for creating a support profile. There are certain support situations in which
AppleCare may require information about both your computer and how this particular
application is configured. Choosing Help > Create Support Profile creates a file that
contains the necessary information and can be emailed to AppleCare. You would not
normally use this feature unless directed to by an AppleCare representative.
AppleCare Support can be reached online at http://www.apple.com/support/compressor
Useful AppleScripts to Use With Compressor
You can find more information about writing AppleScripts to use with Compressor at
the following Apple website:
http://www.apple.com/applescript