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Rename your phone, Restart your phone, Erase data and reset your phone – Palm Pre Plus User Manual

Page 156: Erase data and reset, Your phone, Erase data, And reset your phone

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156

Chapter 10 : Preferences

Rename your phone

1

Open

Device Info

.

2

Tap the

Name

field and enter the new name.

Restart your phone

If an application freezes, first try restarting your phone. No files or settings
are changed when you restart.

1

Open

Device Info

.

2

Tap

Reset Options

and tap

Restart

.

NOTE

If the screen does not respond to taps, press and hold

power

and slide the

ringer switch

three times to restart your phone.

Erase data and reset your phone

If restarting your phone does not solve the problem, you may need to reset
the phone. A reset deletes some or all information from your phone
(depending on the type of reset you select). After a reset, you must follow
the prompts to sign in to your Palm profile again before you can use your
phone.

IMPORTANT

You should perform a manual backup of your data before resetting

your phone (see

Back up your information

).

1

Open

Device Info

.

2

Tap

Reset Options

.

3

Do one of the following:

Erase all data from the phone except items stored in USB drive
storage, such as pictures, videos, and music: Tap

Partial Erase

twice.

Erase all data from the phone: Tap

Full Erase

twice. All data from all

accounts is erased from your phone, including information about
your Palm profile. But all your data on the web—in your online
accounts and in your Palm profile—is untouched. Perform a full
erase when you give your phone to somebody else and you don’t
want that person to be able to access your data. Also, before giving
your phone to another person, you must manually delete all the apps
you installed, because they reappear on your phone after a full erase
(see

Delete an application

). After a full erase, sign in to your Palm

profile—this restores your Palm profile data and information from
online accounts, but not your stored files such as pictures, videos,
and music (you must copy those again to the phone; see

Copy files

between your phone and your computer

). You can also sign in to

your Palm profile on a new phone and restore your data to the new
phone.

TIP

You can also restart your phone by pressing and holding

power

, tapping

Power

, and then tapping

Restart

.