Sun Microsystems Virtual Tape Library - Manual (Page 243)

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APPENDIX
C
Troubleshooting
This appendix addresses the following issues:
■
“Problems during console operations” on page 229
■ “Problems affecting physical resources” on page 232
■
“Problems with virtual resources” on page 233
■ “Problems during import/export operations” on page 237
■ “Taking an X‐ray for technical support” on page 239
Problems during console operations
Issue: VTL console is unable to connect to a VTL server
Indications: The VTL console does not connect to the server node. The word Failed appears at
during the connection process.
Diagnostics: Determine the cause of the failure using the following procedure.
Case: Connection fails before login
1. Wait for a while. Then attempt to connect again.
2. If you can now connect, stop here.
The server was busy and unable to respond immediately.
3. If the IP address of the server changed recently, delete the server from the VTL
console. Then re-add it, and try to connect.
4. If you can now connect, stop here.
The VTL console was still using the old IP address.