HP 310X - Manual (Page 90)

am unable to select “Save” or “Save As”.
Resolution: This is a known issue with various versions of Microsoft Internet
Explorer and Windows 95, 98, and NT 4.0. A recommended work-around is to
download the latest version of Adobe Acrobat Reader, 4.0 or higher.
Not prompted to “Save File As” or “Open File”
Problem: After I click the Scan button, I am not prompted to “Save File As”
or “Open File”. Instead, an application or plug-in is loaded and the scanned
image is displayed.
Resolution: There are many different plug-in applications available for each
of the
image format choices . If you do not want the plug-in to automatically
load your scanned image, you can uninstall the plug-in associated with the
image format you are using. Or, you can use the “Save” or “Save As”
command located within the plug-in application.
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Scanned image does not display on the screen
Problem: After I click the
Scan
button, a plug-in is launched and tries to open
either my TIFF or PDF image. Instead of the image displaying on the screen, I
get a graphical icon (for example, a page with the left corner folded or a small
image with a question mark in the center) or even a message stating that the
browser could not load the image.
Resolution: Since a variety of plug-in applications exist, each plug-in exhibits
a different behavior. You can uninstall the plug-in associated with the image
format you are using. Or, you can change the association of the TIFF or PDF
file type to a different application.
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Problems using scan preview
Preview option is missing with a sheet feed scanner or with a multi-page
document feeder (ADF)
Problem: I want to preview the image before saving it, but the Preview button
is missing.
Resolution: Sheet-feed MFPs (and All-in-Ones) do not support scan previews.
Flatbed scanners do not support scan previews when using a multi-page
document feeder (ADF) instead of the glass flatbed. In these cases, to preview
the image before saving it, use the “Open it” option or allow the plug-in to
open the scanned image. Once the scanned image is displayed, use the “Save”
or “Save As” option in the application.
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Unable to “rubber band” or scan a small area from the preview
Problem: I clicked the Preview button and the image appeared in the preview
window. I tried to select a small region, but this did not work.
Resolution: Rubber banding or selecting a portion of a document are not
supported. However, it is possible to select a predefined
document size that is
smaller than the image size; the result will be a portion of the image.
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Problems with availability of scan and e-mail