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Network troubleshooting – HP 2570 User Manual

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Parameter

Description

Device Name

The device name assigned to the printer, which can identify it on a
Bluetooth device.

Passkey

A value that the user must enter in order to print via Bluetooth.

Visibility

Shows whether or not the HP All-in-One is visible to Bluetooth
devices that are within range.

Visible to all: Any Bluetooth device within range can print to
the HP All-in-One.

Not visible: Only Bluetooth devices that have stored the
device address of the HP All-in-One can print to it.

Security

The level of security set for an HP All-in-One connected by
Bluetooth.

Low: The HP All-in-One does not require a passkey. Any
Bluetooth device within range can print to it.

High: The HP All-in-One requires a passkey from the
Bluetooth device before allowing the device to send a print job.

Network troubleshooting

This section addresses network setup problems you might encounter after
establishing the network connection, inserting the CD and starting the software
installation.

I received a System Requirements Error: No TCP/IP

Your Local Area Network (LAN) card (NIC) is not installed properly.
Solution: Make sure your LAN card is installed properly and set up for TCP/IP. See
the instructions that came with your LAN card.

The Printer Not Found screen appears during installation

A firewall, anti-virus, or anti-spyware program is preventing the HP All-in-One from
accessing your computer.
Solution: Temporarily disable the firewall, anti-virus, or anti-spyware, and uninstall
and then reinstall the HP All-in-One software. You can re-enable your firewall, anti-
virus, or anti-spyware program after installation is complete. If you see firewall pop-
up messages, you must accept or allow the pop-up messages.
For more information, see the documentation provided with the firewall software.

A Virtual Private Network (VPN) is preventing the HP All-in-One from accessing
your computer.
Solution: Try temporarily disabling the VPN before proceeding with the installation.

Note

The HP All-in-One functionality will be limited during VPN sessions.

Chapter 4

(continued)

40

HP Photosmart 2570 All-in-One series

Netw

ork

setup

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