Grass Valley iControlEdge v.1.20 Installation - Manual (Page 93)

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Troubleshooting
If you encounter problems with your iControl Edge system, you should begin your
troubleshooting by verifying that the client PC and the Application Server are networked
correctly to the other devices that are part of your system.
Verifying Device Connectivity
One way of verifying that the client PC and the Application Server are networked correctly to the other
devices that are part of your system is to use an SSH client such as PuTTY to ping them from the Application
Server. If you do not have PuTTY installed on your PC, see “Using PuTTY” on page 93.
To verify that a device is properly connected to your system:
1. Launch PuTTY and log on to the Application Server (see “Establishing an SSH Connection with an
Application Server” on page 94).
2. In the PuTTY command line window, type the following:
ping AAA.BBB.CCC.DDD
where AAA.BBB.CCC.DDD is the IP address of a Global Caché GC-100 Network Adapter. A message
similar to the following should appear:
Reply from AAA.BBB.CCC.DDD: bytes=32 time<1ms TTL=62
• If the ping command is successful, stop the ping by pressing Ctrl+C.
• If the message does not appear within a second, stop the ping by pressing Ctrl+C, and then verify that
the device is powered up, properly cabled, and that its IP address is correctly configured.
3. For each Global Caché GC-100 Network Adapter, type the following command: