Troubleshooting rts motors – SOMFY SONESSE 30 RTS User Manual
Page 92
TROUBLESHOOTING RTS MOTORS
BEFORE YOU CALL FOR SERVICE:
Verify the motor is powered
Verify the motor is installed correctly inside the tube
(Crown & Drive correctly installed)
Verify the motor limits are set correctly
Allow time for motor to cool off after continuous operation
(motors are equipped with a thermal shut off for safety)
Verify the motor is not over loaded
Verify all sensors on location are within RTS range and are
working properly
Check the transmitter batteries
(LED should flash with a button press)
Verify the correct Somfy transmitter is being used and that
it is properly programmed into the motors memory
Do not cut power cable shorter than 12 inches
(the power cable acts as an antenna)
The mounting distance between 2 motor heads should not
be less than 19 inches between RTS motor heads, to avoid possible
radio interference.
Verify there is no outside radio interference on location
In PROGRAMMING MODE and LIMIT ADJUSTMENT MODE the radio
reception of the motor is reduced. It is necessary to move the
transmitter closer to the motor head during this time.
NOTES
89
Please visit the technical support secor call Somfy Customer Service at 877-22-SOMFY