Measurement Computing DataShuttle - Manual (Page 50)

5-4 DynaRes - Technical Notes 11-13-01 DataShuttle and DynaRes
Troubleshooting: Installation
If you experience difficulty in getting your data acquisition board up and running, please check to see that
the installation is according to the descriptions in Chapter 4.
If the software reports a board failure, or that it cannot find a board, then try these remedies:
1. Confirm that the board is seated properly in the PC expansion slot (reseat it, if necessary; see the
illustration on page 4 – 2).
2. Verify the Board Number switch is not set to “0.” (See page 4 – 4).
3. Use a different Base Address. It is possible that another device in your installation is trying to use the
same Base Address (see the explanation on page 4 – 5). You may optionally specify this new number
in the STI_DRV.INI.
4. If there is more than one data acquisition board in your installation, make sure they all have the same
Base Address and interrupt, but sequential Board Numbers, starting with 1.
5. Install the board in another open slot in the PC (follow the instructions on page 4 – 2).
6. Remove other devices from expansion slots in your PC to check whether they are conflicting with
your DynaRes board.
7. Verify that the software is up to date (a version compatible with the board you are using. Contact
your software provider or us).
8. Try different IRQ levels. If you are operating under our Windows software, change the IRQ level on
the jumpers on your data acquisition board (see illustration on page 4 – 2 to locate these jumpers).
You may want to specify this new number in your STI_DRV.INI file. Alternatively, you may change
the IRQ levels of other hardware in your computer. If using QuickLog, check for
[386Enh]
DEVICE=C:\QLFW\STIDATAQ.386
in System.ini file
9. Remove other software drivers that may conflict with ours.
10. If possible, install the board in another computer to verify its correct operation.
11. Try alternate bus timing jumpers. On some models of computers, the Address Latch Enable (ALE)
timing is not compatible with our data acquisition boards.
To try the alternate (falling edge) timing, locate jumpers JP5 through JP8 on the data acquisition board. The
normal (rising edge) timing position is JP6 and JP8. To change this, you need to cut these traces with a
sharp knife, then solder a wire across JP5 and JP7.
(NOTE: This alternate connection may not work in all models of computers.)
If You Need Customer Support
What to do before calling technical support, to help us serve you better:
1. Have the part numbers of your boards and terminal panels ready.
2. Have the type and version number of the software you’re using.
3. Have your computer’s type, model, and the version of the operating system.