Gasboy TopKAT PLUS - Manual (Page 77)

MDE-5013C TopKAT™ PLUS Installation Manual · February 2015 Page 5-7
Troubleshooting Maintenance
Communication Troubleshooting
The troubleshooting procedure for problems related to communication to peripherals and
consequent corrective actions are described in the following table:
Fault Probable Cause Checks Corrective Action
No communication between FHO and SO controller
No connection to the
station from FHO
stations screen Cabling issue Visually inspect the
network cable to LAN2. 1 Verify if LAN2 port LED is blinking.
2 Unplug the cable and plug it back in.
3 Replace LAN cable, if required.
4 If the cable is in good condition, contact the IT
department to confirm that the switch/router connected
to the LAN cable is properly set.
5 Check the controller network settings (IP addresses,
mask, gateway, and so on).
No communication to the pump (8-port CommVerter)
A “Warning” sign for the
pump is displayed on
the SiteOmat status
screen Incorrect 8-port
CommVerter setup Check the physical
connection of the 8-port
CommVerter to the local
network (5-port switch
activity).
Check network
connectivity by performing
a “ping” command locally
or remotely, through
PuTTY application.
1 If no activity on the LAN port connected to the 8-port
CommVerter, replace the short Ethernet cable or/and
change the LAN port to confirm normal operation.
2 Check the status of the LEDs on the 8-port (upper right
corner of the board): the first and third LED must be lit
to confirm power and network connection, while second
LED must blink to confirm network activity. The last two
LEDs (from left to right) must blink constantly to confirm
communication with controller.
3 In cases where all LEDs are lit periodically, (every 30
seconds), the unit is resetting due to connection loss to
the controller.
4 Reset the IP and reconfigure the Pump Server (PS) in
controller setup.
No communication to OrPT
OrPT displays the
message, “No Host
Communication” Incorrect OrPT
communication and/or
physical network setup Check the network cable
for activity on 5-port
switch.
Ping the OrPT to confirm
proper settings in the
controller.
1 If no activity on the LAN port, check the cable and/or
change the port on the 5-port switch.
2 Reset the OrPT and follow the main screen messages
for the IP address.
3 Change the configuration of the OrPT according to the
site setup (controller).