Gasboy TopKAT PLUS - Manual (Page 75)

MDE-5013C TopKAT™ PLUS Installation Manual · February 2015 Page 5-5
Troubleshooting Maintenance
OrPT Troubleshooting
The OrPT troubleshooting procedure and consequent corrective actions are described in the
following table:
Fault Probable Cause Checks Corrective Action
OrPT display is not lit
OrPT display is blank. Internal fuse blown. Check the mini fuse at the bottom of
the power supply using an
ohmmeter. Replace the fuse if it is blown.
Power supply failure. Ensure that green LED on power
supply is lit. Replace power supply.
Faulty OrPT. Replace OrPT.
OrPT does not accept card
OrPT display does not
respond correctly to cards. Bad card. Present several cards to see if
problem is consistent. Replace card and test again.
Dirty card reader. Ensure that the card reader is clean. Clean the card reader using a cleaner card
and try again.
OrPT is busy performing
another task. Ensure that the display presents the
idle message. 1 Press Cancel.
2 Present the card while the idle message is
displayed.
Faulty card reader. Replace OrPT.
OrPT does not accept RFID tag
OrPT display does not
respond correctly to tags. Bad tag. Replace tag and test again.
Tag is not close to the
OrPT antenna. Bring the key close to the antenna located
on the red circle.
OrPT is busy performing
another task. Ensure that the display presents the
idle message. 1 Press Cancel.
2 Present the tag while the idle message is
displayed.
Faulty OrPT. Replace OrPT.
OrPT does not respond to keypad entries
Pressing the keypad
buttons does not generate
any sound and does not
affect the display. Dirty keyboard. Clean the keyboard.
Damaged keypad. Visually check the keypad surface
for any damage. Replace keypad if any damage is found.
OrPT is busy performing
another task. Ensure that the display presents the
idle message. 1 Press Cancel.
2 Present the tag while the idle message is
displayed.
Faulty OrPT. Replace OrPT.
OrPT displays “No communication” message
Communication
disconnected. Open TopKAT PLUS cabinet and
check LAN cable from OrPT to

5-LAN switch.
Make correct and good connection if it was
incorrect.
OrPT displays “No communication” message
5-LAN switch is dead. No power to 8-port. Are 8-port LEDs lit/blinking? 1 Check power connector to 8-port.
2 Replace 8-port.
Is 5-LAN switch LEDs are 
lit/blinking?
1 Check connection of LAN switch on 
8-port. It must be inserted in a socket on
the 8-port main board.
2 Replace 5-LAN switch board.