Gasboy TopKAT PLUS - Manual (Page 76)

Maintenance Troubleshooting
Page 5-6 MDE-5013C TopKAT™ PLUS Installation Manual · February 2015
Printer Troubleshooting
Following table describes printer troubleshooting procedure and consequent corrective
actions:
Fault Probable Cause Checks Corrective Action
Printer does not print
No printing at the end of
transaction Printer is out of paper Check paper roll. Replace paper roll.
Paper lock (green) switch
is open Check paper lock switch position. Close paper lock switch.
Jammed paper Release paper.
Incorrect SiteOmat setting Check SiteOmat printer settings. Set printer parameters properly.
Faulty printer Replace printer.
No power to Printer
No printing, printer does not
produce a beep sound at
power on Power cable is
disconnected Check power cable connections
between the printer and OrPT. Make correct and good connection if it
was incorrect.
Faulty power supply Check power supply outputs using a
digital Voltmeter. The output voltage
must be 24 VDC. Replace power supply.
Faulty printer Replace printer.
No Communication to Printer
RS-485 cable is
disconnected Check the RS-485 cable connections
between the printer and OrPT. Make correct and good connection if it
was incorrect.
LAN cable is
disconnected Check the OrPT LAN cable. Make correct and good connection if it
was incorrect.
Incorrect address settings Check printer address jumpers (no
jumper means address is 70 HEX). Set the correct Hex address in
SiteOmat.
Faulty printer Replace printer.
Paper is not automatically cut
Paper is not being cut at the
end of the printing Incorrect SiteOmat setting Check SiteOmat printing settings. Set SiteOmat printing settings
accordingly.
Faulty printer cutter Replace printer cutter.
Faulty printer Replace printer.
OrCU problem Faulty connection Check power to OrCU. Ensure that the white power connector is
plugged into the OrCU POWER socket.
Power supply failure Is power supply on? 1 Replace fuse.
2 Replace power supply.
Faulty OrCU Replace OrCU.
Incorrect SiteOmat setup Ensure that OrPT parameters
defined in SiteOmat match the
values presented in OrPT display at
power on. Set the OrPT bus and parameters
according to OrPT values presented in
OrPT display at power on.
Incorrect OrCU setup Login to OrPT and ensure that all
parameters match OrCU setup. Login to OrPT and change setup so it suits
OrCU setup.
Fault Probable Cause Checks Corrective Action