Comtech EF Data MDX420 SkyWire Manual - Manual (Page 102)

MDX420 SkyWire™ Satellite Network Gateway Upgrade Procedure
MN-MDX420 Revision 6 A–2
A.4 Demonstration Upgrade Procedure
The procedure for enabling a 30-day demo of the options is similar to the procedure used for
permanently updating the gateways feature set. The one big difference being that at the end of 30
days, the demo features will automatically be disabled and the gateway will revert to its
permanent configuration.
From the Terminal Screen, you can quickly find whether or not the desired feature(s) are
supported by the hardware already installed in the gateway.
The top line identifies the options and the second line identifies the following options status:

INSTALLED means that the option is already available as part of the gateways feature set.

HW & KEY REQ means that additional hardware is required for the option. Contact Comtech for
more information.

KEY CODE REQ means that the desired option is available as a Terminal screen upgrade.
Contact Comtech with the Feature ID and desired upgrades. The gateway’s Feature ID can be
found in the Terminal Screen System Menu.
The 12-digit Unit ID is shown in the System menu. It is 3 sets of 4 digits in a dot-delineated
format: 1 2 3 4 . 1 2 3 4 . 1 2 3 4
Your Comtech sales representative will ask you for this number and the desired feature set
upgrades when placing your order.
After the order has been processed, you receive a 12-digit feature set upgrade code. This code is
valid only for the gateway for which it was ordered. Enter this ID code on the Feature ID line item.
IMPORTANT
Make sure that the upgrade code is entered correctly. After three unsuccessful attempts to
enter a code, the Terminal System Menu and demonstration capability are locked out. In that
case, set the gateway’s power OFF and ON again to continue.
If the code entered is correct, CODE ACCEPTED appears on the display. Otherwise, INVALID
CODE appears.
DEMO MODE indicates that the option is has been temporarily activated and is now available for
evaluation as part of the gateways feature set.
NOTE
At the end of the demonstration period, when the gateway reverts to its permanent
configuration, an interrupt in traffic will occur. This happens even if a demo-enabled
feature is running. Operator intervention is required to restore the data paths. To avoid
this interruption in service, cancel the demonstration at any time by following the
instructions in the “Canceling Demonstration Mode” section.