Pitney Bowes DM475 - Manual (Page 196)

13-10
13 • Troubleshooting
SV62261 Rev. F
Symptom Solution
Machine may not be
connected to LAN
Internet Connection • Make sure you've connected your machine to a
work ing LAN Internet connection. Contact your
network administrator if you suspect issues with
your LAN network.
• Make sure the LAN internet cable USB Internet
adapter con nec tors are firmly seated in their re-
cep ta cles
• Make sure the adapter lights are lit to show an
active connection.
• Ensure that no phone cord is connected to the
mailing machine when the LAN is installed.
• If LAN internet connectivity is not available, dis-
connect the USB network adapter and/or LAN
internet cable from the USB port or LAN port.
Connect via a USB cable connected to a PC hav-
ing PC Meter Connect™ or via analog phone line
using the analog phone cable to the phone port
(see Chapter 6, Adding Postage/Connecting to
the Data Center
).
Problems Connecting to Data Center via LAN Network
Problems Connecting to the Data Center via the PC
You cannot access www.pb.com from your PC using Internet
Explorer
Contact your IT administrator for any special setup needed to enable
your PC and Internet Explorer to access the Internet.