Pitney Bowes DM475 - Manual (Page 15)

Table of Contents
xiii SV62261 Rev. F
13 • Troubleshooting
Getting Help .....................................................................13-2
Messages on the LCD Display ........................................13-2
Blank Display ...................................................................13-2
Display Difficult to Read ..................................................13-3
Printing Problems ............................................................13-3
Feeding Problems (stalled envelopes) ...........................13-4
To avoid stalled envelopes ....................................... 13-4
To clear stalled envelope in printer area .................. 13-4
To clear stalled envelope in feeder area (DM400c) .......13-5
To clear stalled envelope in transport/WOW area
(DM475) ..........................................................................13-6
Moistening Problems (envelopes don't seal) ...................13-8
Mail Transport Error Messages ..........................................13-9
Problems Connecting to Data Center via LAN Network..13-10
Problems Connecting to the Data Center via PC Meter
Connect™ ..................................................................13-10
Problems Connecting to the Data Center via Analog Line .. 13-14
Viewing System Configuration Levels ...........................13-14
Accidentally Printing the Wrong Postage ......................13-15
14 • Supplies and Options
Supplies and Accessories ...............................................14-2
Options ............................................................................14-2
Weighing Platform .................................................... 14-2
Moistener ................................................................. 14-3
Postal Inscriptions/Advertisements .......................... 14-3
Departmental Accounting ......................................... 14-3
Electronic USPS
® Confirmation Services ................. 14-3