Pitney Bowes DM475 - Manual (Page 190)

13-4
13 • Troubleshooting
SV62261 Rev. F
To clear a stalled envelope in the printer area:
1. Move printer clearance lever to the "released" position (to the
right).
2. Carefully pull envelope out towards the right.
3. Make sure printer deck is clear of pa per frag ments.
4. Lift the printer clearance lever to the "home" position (counter-
clockwise).
Feeding Problems (stalled envelopes)
To avoid stalled envelopes:
• Make sure your envelopes meet Pitney Bowes published spec i fi-
ca tions. See Appendix A, Specifications.
• Feed envelopes correctly. See the instructions in Chapter 3,
Running Mail
. Don't try to feed oversize envelopes through the
machine. Use tape strips instead.
• If running mail longer than a #10 envelope (9.5 inches), slide the
stacker tray away from the system (DM300c/DM400c).