AERCO ProtoNode Gateway Rev 1 (with internal LEDs) - Manual (Page 23)

Page 23 of 64
USER MANUAL
AERCO/ProtoNode Gateway
OMM-0080_0D
AERCO International, Inc. • 100 Oritani Dr. • Blauvelt, New York 10913 • Phone: 800-526-0288 VD2:011712
1
GF-129
Appendix A.2 - Troubleshooting Procedures for Connection Problems
• Confirm that the network cabling is correct
• Confirm that the computer network card is operational and correctly configured
• Confirm that there is an Ethernet adapter installed in the PC’s Device Manager List, and that it is configured
to run the TCP/IP protocol.
• Check that the IP netmask of the PC matches the ProtoNode. The Default IP Address of the ProtoNode is
192.168.1.24, Subnet Mask is 255.255.255.0
o Go to Start > Run
o Type in “ipconfig”
o The account settings should be displayed
o Ensure that the IP address is 192.168.1.xxx and the netmask 255.255.255.0
• Ensure that the PC and ProtoNode are on the same IP Network, or assign a Static IP Address to the PC on the
192.168.1.0 network using the Remote User Interface Utility.
• If Using Windows XP, ensure that the firewall is disabled
• Ensure that all other Ethernet cards active on the PC, especially wireless adapters are disabled
• Refer to the Field Server Troubleshooting Guide which can be found at www/protocessor.com/downloads/
under documentation
• Confirm that the network cabling is correct
• If write values are lost from time to time, check that the timeout values for the ACS, BMS II, C-More and the
host system are compatible. Refer to Section 4.5 in this manual for more information.