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Dell PRECISION 530 User Manual

Page 156

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156

Solving Problems

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If you hear an unfamiliar scraping or grinding sound when a drive is

accessed, there could be a hardware malfunction.

Contact Dell

for

technical assistance.

When you turn on the computer, you can hear drive activity during

the boot routine. If your computer does not boot,

contact Dell

for

technical assistance.

If you are trying to copy data to the diskette, ensure that it is not write-

protected.

Try a different diskette in the drive. If the new diskette works, the

original one may be defective.

Test the diskette drive access light by using one of the following

methods:

– Using MS-DOS

®

, insert a diskette into the drive, type

dir a:

at

the prompt, and press .

– Using Microsoft Windows, insert a diskette into the drive, open

My Computer from the desktop, and double-click the diskette

drive icon.

Check the settings in

system setup

.

Clean the drive using a commercially available cleaning kit.

NOTICE:

Do not attempt to clean drive heads with a swab. You may

accidentally misalign the heads, rendering the drive inoperable.

If the problem still exists after you complete the basic checks, fill out the

Diagnostics Checklist

as you perform the following steps.

CAUTION:

Before you perform this procedure, see "

Safety First—

For You and Your Computer

."

NOTICE:

Before disconnecting a device from the computer, wait 10 to 20

seconds after disconnecting the computer from its electrical outlet. Before
removing a component from the system board, verify that the standby power
light on the system board has turned off. To locate this light, see "

System Board

Components

" or the interior service label.

1

Run the Diskette device group in the

Dell Diagnostics

.

Did any of the tests fail?
Yes.

Contact Dell

for technical assistance.