Dell enterprise training and certification, Problems with your order, Technical support service – Dell PowerVault 160T LTO2 (Tape Library) User Manual
Page 72: Autotech service, Automated order-status system
Getting Help: Dell PowerVault 160T Tape Library User's Guide
file:///C|/Users/greshma_dhanarajan/Desktop/ug/help.htm[5/16/2013 10:08:23 AM]
www.dell.com/la (for Latin American countries)
Anonymous file transfer protocol (FTP)
ftp.dell.com/
Log in as user:anonymous, and use your e-mail address as your password.
Electronic Support Service
[email protected] (for Asian/Pacific countries only)
support.euro.dell.com (for Europe only)
Electronic Quote Service
[email protected] (for Asian/Pacific countries only)
Electronic Information Service
AutoTech Service
Dell's automated technical support service—AutoTech—provides recorded answers to the questions most frequently asked by
Dell customers about their portable and desktop computer systems.
When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions.
The AutoTech service is available 24 hours a day, 7 days a week. You can also access this service through the technical
support service. See the contact information for your region.
Automated Order-Status System
You can call the automated service to check on the status of any Dell products that you have ordered. A recording prompts
you for the information needed to locate and report on your order. See the contact information for your region.
Technical Support Service
Dell's technical support service is available 24 hours a day, 7 days a week, to answer your questions about Dell hardware.
Our technical support staff use computer-based diagnostics to provide fast, accurate answers.
To contact Dell's technical support service, see "
" and then see the contact information for your region.
Dell Enterprise Training and Certification
Dell Enterprise Training and Certification is available now; see www.dell.com/training for more information. This service
may not be offered in all locations.
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer