Rockwell Automation 2711P PanelView Plus Terminal User Manual User Manual
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Publication 2711P-UM001JEN-P - November 2009
Chapter 9 Troubleshoot the System
Resolve Problems with Mouse
Resolve Problems with Keyboard
Problem
Recommended Action
Page
The mouse is not operating correctly.
Check the USB cable and connection. Detach and then reattach the mouse.
Cycle power to the terminal.
The screen cursor may not be visible or the
mouse settings may need adjusting.
Check if the screen cursor is disabled:
•
Enter Configuration mode and select Terminal Settings>Input
Devices>Touch Screen>Cursor.
•
For a PanelView Plus CE terminal, you can also open the Display control
panel application.
Check the mouse settings.
•
Enter Configuration mode and select Terminal Settings>Input
Devices>Mouse.
•
For a PanelView Plus CE terminal, you can also open the Mouse control
panel application.
The mouse is a keyboard/mouse USB
composite device.
Attach a standalone USB mouse.
The USB mouse may not be working or
noncompliant.
Replace the USB mouse. Try a different model or manufacturer. If attaching a
new mouse resolves the problem, then the old mouse was not working or
noncompliant.
Refer to
for a list of valid USB devices that are compatible with
the terminal. You can also check the Knowledgebase at
for a list of USB compatible devices.
Problem
Recommended Action
Page
The keyboard does not work.
Check the USB cable and connector. Detach and reattach the keyboard. Verify
a good connection. Cycle power to the terminal.
Keyboard keys may not be enabled as expected. Check for enabled Alt-Ctrl keys.
•
Enter Configuration mode and select Terminal Settings>Input
Devices>Keyboard.
The keyboard is not accepting key input.
Check the key input using the keypad.
•
If the keypad works, but the keyboard does not, then the keyboard driver or
keyboard is not working.
•
If both the keypad and keyboard are not working, then the problem is
probably with the application.
On PanelView Plus CE terminals, problems with
keyboard input may be the fault of the
application.
On PanelView Plus CE terminals only:
•
Press a key outside the application such as an edit box in the shell. If the
keypad works outside the application, then the application is at fault.
•
Press Ctrl+Esc simultaneously to open the Start menu, cursor to run, type
numbers and viewable characters into the Run dialog.
The keyboard is a keyboard/mouse USB
composite device.
Attach a standalone USB keyboard.
The USB keyboard may not be a compliant
device.
Replace the USB keyboard. Try a different model or manufacturer. If a new
keyboard resolves the problem, then the old keyboard was probably
noncompliant.
Refer to
for a list of valid USB devices that are compatible with
the terminal. You can also check the Knowledgebase at
for a list of compatible USB devices.